EMBERRACK · UPDATED NOVEMBER 2026

Privacy notice

Information we keep

We store your name, email, password hash, recovery-code hash, hosting requests, uploaded site files, support messages, and billing identifiers to operate your account. Initial hosting panel passwords are encrypted. We do not store your card number; Stripe handles payment details.

Service providers

Traffic passes through Cloudflare for DNS, HTTPS, and security. Stripe processes subscriptions under Steelcrest Investigations. Resend delivers account verification and hosting notification emails. Cloudflare forwards incoming EmberRack mail to our operator. Encrypted operational backups are stored with Amazon Web Services. These providers process information needed for their services. Your published site files are publicly accessible.

Cookies and logs

We use a secure account-session cookie for login and form protection. We do not install advertising or analytics trackers in the EmberRack portal at launch. Security logs and temporary IP-based rate limits help prevent abuse. Uploaded customer websites may have their own cookies and privacy practices.

Your choices

Use account support to request access, corrections, export, or deletion of your data. We retain account and service records while needed to provide service, prevent abuse, resolve disputes, and meet applicable recordkeeping obligations. Account recovery currently uses your saved recovery code, not email resets. Any future advertising on free sites will be disclosed before activation.

Contact

Send hosting, billing, privacy, or abuse questions through account support. Replies appear in your dashboard.